Convey Clinical Support

Help, troubleshooting, and contact information for Convey Clinical

Contact

If you need help, found a bug, or have a feature request, email us:

Email: contact@pocketretina.com

Tip: Including screenshots and your iOS version helps us respond faster.

Common Questions

How do I use Convey Clinical?

  • Open the app and select a specialty or phrase set
  • Tap a phrase to view translations and pronunciation support
  • Use favorites to save commonly used phrases

Does Convey Clinical require an internet connection?

Core functionality is designed to work during clinical encounters. Some features (such as updates or content refreshes) may require connectivity depending on your configuration.

Can I request new phrases or languages?

Yes. Email contact@pocketretina.com with the specialty, use case, and target language. We prioritize physician-requested additions.

Troubleshooting

App is not loading or freezes

  • Force quit the app and reopen
  • Restart your iPhone
  • Update to the latest iOS version and the latest Convey Clinical version

Audio or pronunciation not working

  • Check your iPhone’s silent switch and volume
  • Check that Bluetooth is not routing audio to another device
  • Close other apps using audio and try again

I found a translation issue

Please email us the exact phrase, the language, and the corrected wording you’d expect in a real clinical encounter. If possible, include context (ED vs clinic, neuro vs ortho, etc.).

Medical Disclaimer

Convey Clinical is intended to support clinical communication. It does not provide medical advice, diagnosis, or treatment recommendations. Clinicians remain responsible for patient care decisions and for using appropriate professional judgment and qualified interpretation resources when needed.

Privacy

We take privacy seriously. For details on how Convey Clinical handles data, please review our Privacy Policy.

Last updated: [Month Day, Year]

Quick Help

Include these details when you email support:

  • Device model (e.g., iPhone 15 Pro)
  • iOS version
  • Convey Clinical app version
  • What you expected vs what happened
  • Screenshots or screen recording if possible

Feedback

We build Convey Clinical with clinician feedback. If you have suggestions, we want to hear them. Email us anytime at contact@pocketretina.com.

Response Time

We aim to respond within 1–2 business days.

About

Convey Clinical is developed by Pocket Retina, LLC to help physicians communicate more effectively during real clinical encounters.